Last updated on December 19, 2024.

MkonoPesa Permissions Disclosure

At MkonoPesa, we are dedicated to safeguarding your privacy and complying with Tanzanian laws, such as the Data Protection Act of 2022. We request certain permissions from your device to ensure a seamless loan process and assess your creditworthiness. Your data will be transmitted securely, stored safely, and used only for loan service provision. We do not share your information with third parties without your explicit consent.

SMS Permissions

We require access to your SMS messages to evaluate your loan eligibility accurately. Only financial SMS messages, including sender and recipient details, content, and timestamps, are analyzed. Non-financial messages are ignored, and no unnecessary data is collected. This helps us assess your credit risk and expedite loan approval.

How We Use Your SMS Data:

Initial Review: After you grant permission, the app reviews all your SMS data, and collects keyword-filtered financial text messages from the past period of time for the first credit evaluation.

Data Collection: When you apply for a loan, the app continues to collect keyword-filtered financial text messages from the past period of time.

Selective Upload: Only SMS containing financial keywords are uploaded. Non-financial messages remain on your device.

Local Storage: If you do not proceed with a loan application or authorize permission, your SMS data stays on your device.

All uploaded SMS data is encrypted and securely stored on our servers at https://marketing.mkonopesa.com. Your privacy is our priority, and no data is shared without your consent.

Notifications

We ask for permission to send push notifications to keep you informed about important updates, payment reminders, and special offers. You may opt out, and the app will still function fully.

Emergency Contacts

To verify your identity and prevent fraud, we ask for access to two emergency contacts. You can manually select them from your address book, and only the selected contacts will be accessed. No additional information will be collected from your address book without your permission. Data is transmitted securely over HTTPS and stored on our servers.

Phone Status or Phone Call

To ensure the security of your account and loan process, we collect device-related information(On some models, this permission is also called phone call or phone state.) when you apply for a loan. This includes your device model, OS version, IMEI, serial number, and other environment details such as display and brightness settings, CPU, and performance data. We also analyze installed apps to understand your financial behavior and assess risks. Only financial apps are considered, and this data is only uploaded if you proceed with a loan application.

All device data is securely transmitted and protected against unauthorized access.

Network Information

For fraud prevention and risk management, we collect the following:

Wi-Fi Information for network security and fraud detection.

Network Status (IP address, connection status) to monitor network quality and minimize data transmission risks.

All collected data is securely stored and encrypted on our servers at https://marketing.mkonopesa.com.

Data Storage and Security

We store all collected data using advanced encryption protocols. If you do not apply for a loan, your data remains on your device and is not uploaded. All data sharing is conducted with your explicit consent, and we do not share it with third parties unless necessary for legal or service provision reasons.

If we discover or suspect any data breach or other security issues, we will take immediate action to protect your privacy and notify you and the relevant regulatory authorities in accordance with relevant Tanzanian regulations.

How We Use Your Data

The collected data helps us:

Verify your identity.

Create accurate credit scoring models.

Offer loan products tailored to your financial profile.

Manage loan repayment and collection processes.

Data Sharing and Transfer

Mkonopesa may share or transfer your data in the following circumstances:

Mkonopesa affiliates, subsidiaries or subsidiaries: We may share your data with affiliated entities to help improve our products and services, conduct performance analysis, and provide you with a better financial experience.

Third-party service providers: We may share your data with third-party partners who support our operations and provide credit services. These partners may help us with customer support, credit analysis, data storage or other support activities.

Government, judicial or regulatory agencies: We may need to disclose your personal data to comply with laws and regulations, or to respond to investigations by government agencies, court orders, or requests from regulatory agencies.

Outsourced processing agencies: Under strict confidentiality agreements, Mkonopesa may entrust some third parties to process data, and they will only process your information under our explicit instructions.

Risk management and security partners: Used to analyze risks, prevent fraud and protect your information security.

Business partners: If promotional or advertising cooperation is involved, we may share certain data with partners you agree to, but only to the extent approved in advance.

Your rights

As a user of Mkonopesa, you have the right to:

Access your personal data: View the personal information we store about you at any time.

Request correction: If your data is incorrect, you can contact us to correct it.

Request deletion: In certain circumstances, you can ask us to delete your personal information.

Restrict data processing: You can restrict certain processing activities we do with your data, especially those involving sharing with third parties.

Object to the processing of personal data: You can object to our processing of your personal information at any time.

Withdraw consent: If you no longer want us to process your data, you can withdraw your consent at any time, although this may affect your continued use of Mkonopesa services.

Using Mkonopesa means that you agree to the collection, use, and sharing of your data in accordance with this policy. Your authorization enables us to deliver secure, open, and customizable lending solutions based on your financial situation.

1. AN EXPLAINATION

All capitalized phrases in this privacy policy shall have the same meanings as those in our conditions of use, unless otherwise noted.

2. THE DATA WE GATHER CONCERNING YOU

We collect particular data about you. We may get your personal information from you, other people, or the application itself when you create an account or give it to us for any reason. We possess the capacity to collect data for diverse objectives and via an array of techniques, which encompass those approved by the Cybercrimes Act of 2015.

Furthermore, cookies may be used to automatically gather specific data each time you visit our website or application. Cookies are little files that are kept on your phone or computer. Cookies are used by websites to track user activity and improve user experience. The majority of web browsers and cellphones support cookies. You can, however, change your browser's or device's settings to stop certain kinds or categories of cookies from being used. Any previously stored cookies can be removed using your computer or phone. This could have an impact on how our application and website work.

When using the application, you will need to provide details about your phone, like its phone number, MAC address, and IMEI number. You will also need to provide details about your operating system, browser, network, and time zone. In addition, you must turn in your emergency contact list, call and text message logs, and any other digital information you may have, such as pictures and movies.

3. HOW WE USE THE PERSONAL DATA THAT WE HAVE GOT

We may use Personal Information for the following objectives, in addition to any other legally permitted ones:

a. We can use your private information to accomplish the following goals:

To authenticate you as a user and to verify, manage, or oversee your account and its credit terms;

To facilitate or support any checks that we might need to perform before allowing you access, as we see fit;

To disburse the loan and pay you back for the service;

To comply with all relevant rules and regulations, such as those pertaining to the identification of consumers and the prevention of money laundering;

To notify you when the App or Service is updated;

To reply and attend to the questions and comments you provide;

Developing, testing, improving, and maintaining the application is essential to make sure it fits your customers' needs and preferences;

With your permission, to communicate with you by automated or pre-recorded phone calls or text messages for the objectives specified in the Terms of Use and Privacy Policy;

To collect and evaluate information about how the app is used, including information about users, trends, and how much the services are used;

Moreover, we might also send you marketing communications and details about exclusive deals and discounts;

b. In addition, we may use your personal information more broadly for the following objectives, so long as we constantly follow reasonable guidelines and don't gather more personal data than is necessary for each particular purpose:

To carry out the necessary business processes and operations;

To improve the functionality, performance, and user experience of the app by keeping an eye on its use and offering support, upgrades, and administration;

To identify and fix any application-related functional or technical problems;

One can utilize statistical data and analysis for product development, evaluation, research, and investigation.

Identifying, looking into, and stopping any behavior that is illegal, fraudulent, or forbidden;

We must shorten the period of audit reviews, due diligence, and investigations in order to comply with our legal duties, which include responding to regulatory inquiries, investigations, or directives;

4. THE SHARING OF PERSONAL INFORMATION WE COLLECT

a. Please be aware that, to the extent permissible by law, your personal information may be shared with affiliated companies and third parties for particular reasons. We promise to always behave sensibly under all conditions and to only reveal the minimal amount of personal data necessary to achieve the intended goal.

When mandated or authorized by law, for the particular objectives described therein (e.g., fulfilling legal filing and reporting requirements, or reacting to regulatory queries, investigations, or orders);

Should a legal disagreement arise between you, us, or any other person;

Regardless of whether the transaction is completed, to assist in the negotiation of a merger, transfer of business assets, combination, reorganization, financing, or purchase of our business by or into another company;

To the mutual benefit of all parties participating in our partnerships or collaborations, we may share your personal information with banks, phone companies, and other businesses. This collaboration may encompass not only displaying or offering products or services from other businesses, but also carrying out research, developing new products, and advertising them.

If you have subscribed to our newsletters, we will only share your personal information with our partners when it is essential for them to handle data processing on our behalf or for marketing purposes. For example, our company may use a partner in your nation to keep and handle your personal information. Each of our partners has promised to handle the personal data they obtain from us in accordance with this Privacy Policy and all applicable laws.All information will be combined and made anonymous for reporting purposes when it comes to application and service usage figures.If we believe it is essential to follow the law, safeguard you from harm or financial loss, report possible illegal activity, or look into policy violations, we will release your personal information.

b. Before disclosing Personal Information to other parties, we will try our best to remove any way that it can be connected to you, unless sharing is required.

c.If you give us permission and we give you sufficient notice, we may disclose your personal information in methods not covered by this privacy policy.

5. PERSONAL DATA TRANSPORTATION BETWEEN NATIONS

It is conceivable that your personal information will be transported, stored, utilized, and handled in the "Alternate Country," which is a location distinct from the one where you now reside or use our services. Please keep this in mind. Moreover, information can be sent to foreign-based businesses affiliated with our Mkonopesa group, as well as to places housing our Mkonopesa group servers, service providers, and partners.

Should this come to pass, we will make certain that the Personal Information is protected in compliance with Tanzanian legislation and our Privacy Policy.

As stated below, you agree that your personal information may be transferred to a nation other than your current place of residence.

6. PRIVATE INFORMATION SECURITY

We will keep your personal data for as long as is required to accomplish the reason it was obtained, or as long as is required by law. We will either destroy your personal information or make sure it cannot be connected to you once we are no longer obligated to keep it on file for legal or business purposes.

7. ACCESS, CHANGE, AND CORRECTION OF PERSONAL INFORMATION

To get in touch with us and seek access to any personal information we might have, please use the details below. We may charge for these requests in compliance with the legislation.

If required by law, we may reject your requests to view or amend your personal data. Kindly be aware of this. When personal information relates to other people or when we feel that demands to access or correct information are unnecessary or onerous, this can be quite important.

8. WHERE YOUR PERSONAL INFORMATION IS KEPT

a.The businesses we work with may handle, store, or transfer the personal information we get from you. We will do all in our power to ensure that any external organizations we work with follow the guidelines set forth in our privacy policy when it comes to security measures.

b.In compliance with applicable regulations, personnel working for us abroad as well as outside service providers, suppliers, contractors, or partners may handle your personal information outside of your nation. If this happens, we'll make sure your personal data is protected in compliance with both our privacy policy and the laws in your nation.

9. GUARDING YOUR CONFIDENTIAL INFORMATION

Protecting your personal information is our main goal. We will take all necessary precautions to avoid any unauthorized use, loss, or harm in order to protect your personal information from access, use, or disclosure. Unfortunately, there is no complete guarantee regarding the security of data exchanged via the Internet. Although we take every precaution to protect your personal information, we are unable to guarantee that the data you send over the Internet will be completely safe. For reasons outside of our control, we are unable to stop unauthorized people from possibly accessing, changing, or destroying your information. You are accountable for making ensuring your phone is secure, protecting your account details, and not giving your password to anybody else.

10. CHANGES TO THIS POLICY ON PRIVACY

We reserve the right to update our privacy policy from time to time to reflect any changes to applicable laws or regulations as well as our current practices. In the event that we decide to make changes to this privacy statement, we will tell you by publishing a notice on the App and/or Website. It is your responsibility to review our Privacy Policy periodically to stay updated on how we handle and protect your information. It will be presumed that you agree to any changes to this Privacy Policy if you use the app or website, get in touch with us, or use the service after they are implemented.

11. COMMITMENT AND ACKNOWLEDGMENT

a.By clicking "accept," you confirm that you have read, understood, and agree to the privacy policy's contents. You agree that your personal information will be gathered, used, shared, stored, transferred, and handled in compliance with this privacy statement.

b.When you give us personal information about someone, like your partner, family, friends, or emergency contact, you are giving us permission to gather, use, share, and retain that information. Furthermore, you guarantee that you have the person's permission.

c.We may get in touch with you and your emergency contact to confirm your details if we are unable to reach you through any other means or if you have not paid back the loan.

d.Please notify us in writing using the contact details shown below if you have a change of heart about how we may use your personal information. Furthermore, you can choose to withdraw your agreement to receive particular communications and details from us by clicking the "unsubscribe" or "opt-out" link found in our emails. Depending on the kind of consent you are withdrawing, you might not be able to use the app or some services if you withdraw your consent. It is vital to recognize this idea. You may end your agreement with us and shut your account at the same time by withdrawing your consent. All of the rights and obligations that were gained during that time will remain intact. We will notify you of the possible consequences of withdrawing your consent for us to gather, use, or disclose your personal information as soon as we receive your notification. This will let you decide if you want to move forward or not.

12. MATERIAL GENERATED WITH THE AIM OF PROMOTING AND ADVERTIZING

We can provide you with details about our application and its features and inform you about any events, promotions, or incentives that we, our partners, sponsors, or advertisers have planned. The application's instant notifications, text messaging, online chats, emails, letters, and phone calls can all be used to achieve this.

You may always choose to stop receiving these marketing messages by clicking the "unsubscribe" link in the message or getting in touch with us using the details provided. We may still send you important information, such loan updates, account information, or other pertinent information, even if you choose not to receive promotional messages.

13. LINKS INCLUDED IN OTHER WEBSITES

Links to websites that are governed by other people may be found on the website and app. We take no responsibility for the websites themselves or for how third parties gather, utilize, share, or disclose data and information. They are not within our control. To find out how other websites gather and use your personal information, please read their terms of service and privacy policies.

14. RESERVE OF RESPONSIBILITY

We want to be clear that we accept no responsibility for any potential further damages.

a. How reliant you are on the application, how you use it, or whether you are unable to access or use it.

b. Any correspondence or arrangement you have with a third party, regardless of whether we were made aware of any damages.

Any performance delays or problems resulting from events outside of our control are not our responsibility.

15. WAYS TO GET IN TOUCH WITH US

If you have any questions or would like to view or change your personal information in compliance with this privacy statement, don't hesitate to contact us at t.support@mkonopesa.com.